THE ORCHARD CONTRACT CATERING LTD

PRIVACY POLICY

Your privacy is important to The Orchard Contract Catering Ltd. We are committed to safeguarding the privacy of our website visitors; this privacy statement sets out how we will treat your personal information. Our privacy policy outlines what information is collected from visitors to our website and explains how this is used.

Personal Data Collection

The Orchard Contract Catering Ltd may collect, store and use the following kinds of personal

information, this will depend on your use of our website.

Browsing Activity with The Orchard Contract Catering Ltd

Information about your computer and about your visits to and use of this websites (which may include)

• Your IP address;
• Geographical location;
• Browser type and version;
• Device type
• Referral source;
• Entry page and exit page;
• Length of visit;
• Number of page views;
• Route taken through this website, and similar information;

Registering with The Orchard Contract Catering Ltd

Information that you provide to us for the purpose of registering with us;

• Full name
• Business Name (If required)
• Full address including postcode
• Email address or addresses
• Telephone number including landline and mobile phone.
• Allergy information
• Any other notes or details relevant to provision of services

Additional Services with The Orchard Contract Catering Ltd

Additional Information may be requested if The Orchard Contract Catering Ltd operate a meal ordering portal in your child or children’s school. This portal will ensure that your child/children or as a staff member are receiving the correct meals which has been previously ordered via the meal ordering portal. This data may be provided to The Orchard Contract Catering Ltd by you as the customer or directly by the school.

• Full name of parent/guardian or responsible adult accessing the meal ordering portal.
• Full name of child or children including known as;
• Full name of adult if a teachers account is required;
• Full address including postcode;
• Email address or addresses;
• Telephone number including landline and mobile phone;
• Allergy information;
• School information – Year group and class;
• A passport style photo of your child or children, this photo may be supplied by the school directly to The Orchard Contract Catering Ltd or the Orchard Contract Catering Ltd may take and upload the photo. All photos will be stored safely on our private server and only used for the purpose of the meal ordering portal.
• Meal history
• Billing history

The Orchard Contract Catering Ltd may provide log in information to schools in order to access the meal ordering portal to carryout various administration tasks.

• To view various reports for auditing and monitoring purposes.
• Cancel meals.
• Amend and update account information.     

The Orchard Contract Catering Ltd will authorise schools access to the portal to provide a service for parents/guardians and staff to order meals.

• Provide parents/guardians and staff access to order school meals.
• Provide parents/guardians and staff access to provide allergy information.
• Provide parents/guardians and staff access to make payments for school meals.
• Provide parents/guardians and staff access to contact The Orchard Contract Catering to provide feedback including general enquires.

Transactions with The Orchard Contract Catering Ltd

Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any paid purchases you make of our goods or services. We will not store or collect your card details. Any payments that are processed will be processed directly with our third-party payment processor.

• Meals ordered including choices and amendments made;
• Processing payments;
• Refunds;
• Financial eligibility such as free school meals and similar allowances;
• Transaction history including meal type, date and time;
• Account balance;
• Debt management;

Using Personal Data with The Orchard Contract Catering Ltd

Personal information submitted to us via this website will be used for the purposes specified in this privacy statement or in relevant parts of the website.

We may use your personal data to:

• Administer the website;
• Improve your browsing experience;
• Enable your use of the services available on the website;
• Supply to your services processed via the website;
• Send statements and invoices to you, and collect payments from you;
• Send you general non-marketing commercial communications;
• Send you email notifications which you have specifically requested;
• Send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email and you can inform us at any time if you no longer require marketing communications;
• Deal with enquiries and complaints relating to the website.

Personal Data Security with The Orchard Contract Catering Ltd

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The Orchard Contract Catering Ltd will store all the personal data you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

You are responsible for keeping your password and user details confidential. We will not ask you for your password except when you log in to the website.

Except as provided in this privacy statement, we will not provide your information to third parties.

 

Disclosures with the Orchard Contract Catering Ltd

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy statement.

In addition, we may disclose your personal information:

• To the extent that we are required to do so by law;
• In connection with any legal proceedings or prospective legal proceedings;
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Your Rights with the Orchard Contract Catering Ltd

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

• the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

Privacy Statement Update

 We may update this privacy statement from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.  We may also notify you of changes to our privacy statement by email.

Other websites

The website may contain links to other websites that are not under the control of and are not maintained by The Orchard Contract Catering Ltd. We are not responsible for the content or reliability of the linked websites. The Orchard Contract Catering Ltd provides these links for your convenience only but does not endorse the material on these sites.

Contact Us

 If you have any questions about this privacy statement or our treatment of your personal information, please write to us by email to info@theorchardcontractcatering.co.uk